Need IT assistance?
Choose your preferred support option below
Support status:
Available
Mon-Fri, 08:00-16:00 CET
Email Support
Send your request directly to our support team
it-support@caronsale.de
→
Phone Support
Call our central IT hotline for immediate assistance
+49 30 91733883
→
Ticket Portal
Create and track support tickets online
Open Portal
→
Slack Support
Use /assist command in Slack for quick support
Include screenshots and priority level for faster resolution
On-site Support
Office Location
Castle Tech GmbH
IT Abteilung
Hauptstraße 27/Haus 9 Aufgang N
10827 Berlin
Office hours: Monday-Friday, 09:00-17:00 CET
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